Refund and Returns Policy

Returns & Refunds Policy

Last updated: July 26, 2026

At REVIVAL, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains when products may be returned, exchanged, or refunded. It applies to purchases made through our website and is subject to applicable Egyptian consumer-protection law.

14-Day Returns and Exchanges

You may request a return or exchange within 14 days from the date you receive your order, without having to provide a reason, except where an exclusion permitted by law applies.

To qualify for a return or exchange, the product must:

• Be unused, unworn, unwashed, and unaltered.
• Be in the same condition in which it was received.
• Have all original tags, labels, accessories, and packaging attached or included.
• Be accompanied by the order number, receipt, or other proof of purchase.

Please contact us before sending or handing over a product. We will provide the appropriate return instructions and return location. Products sent without prior authorization may be delayed or refused where permitted by law.

Defective, Damaged, or Incorrect Products

If a product is defective, damaged, materially different from its description, or you received the wrong item, you may request a replacement or a refund within 30 days from the date of delivery.

Please contact us with your order number and clear photographs or other details showing the issue. Eligible defective, damaged, or incorrect products will be replaced or refunded without additional cost to you. Where a refund is selected, REVIVAL will issue it through the original payment method in accordance with applicable law.

Products That Cannot Be Returned

A return or exchange may not be available where:

• The product has been worn, used, washed, altered, damaged, stained, or is no longer in its original condition for a reason attributable to the customer.
• Tags, labels, hygiene seals, protective packaging, or original packaging have been removed where their removal prevents the product from being restored to its original sale condition.
• The product was made or altered according to specifications requested by the customer and matches those specifications.
• The product is underwear, an intimate garment, or a wedding dress and its sealed packaging has been opened or removed.
• The product falls within another exclusion permitted by applicable law.

These exclusions do not apply where the product is defective, damaged, incorrect, or where applicable law provides otherwise.

Exchanges

Size or color exchanges are subject to product availability. If the requested replacement is unavailable, you may choose another eligible product or request a refund, subject to this policy and applicable law.

Any price difference for an exchange to a different product must be paid or refunded, as applicable.

Sale and Promotional Items

Products purchased during a sale or promotion are covered by the same statutory return, exchange, and defective-product rights described in this policy. A discount does not remove rights that cannot legally be excluded.

Refunds

After we receive and inspect the returned product, we will notify you whether the return has been approved. Approved refunds will be issued to the original payment method. Where payment was made by cash on delivery, we may request bank, wallet, or other reasonable payment details to complete the refund.

For an eligible defective product, the refund will be issued in accordance with the time limits required by applicable law. Although we may issue the refund promptly, your bank, card issuer, digital wallet, or payment provider may require additional processing time before the funds appear in your account.

Late or Missing Refunds

If you have received confirmation that a refund was issued but have not received the funds:

• Check your bank account, card statement, or digital wallet again.
• Contact your card issuer, bank, wallet provider, or payment service, as posting times vary.
• Contact REVIVAL if the provider confirms that no refund is pending.

Return Delivery and Shipping

Do not return a product to the manufacturer. Contact REVIVAL first so we can provide the correct return method and location.

Return or collection costs will be handled in accordance with applicable law. If the return is caused by a defective, damaged, incorrect, or misdescribed product, REVIVAL will bear the reasonable return cost. Any optional courier charges that are not legally required to be covered will be disclosed before the return is arranged.

Keep any courier receipt and tracking information until your return is completed. REVIVAL is not responsible for a returned product that is lost before it is received when the customer independently chooses and arranges the return carrier.

Order Cancellations

You may request cancellation before the order is dispatched by contacting us as soon as possible. We cannot guarantee cancellation after processing or dispatch has begun. If the order has already been delivered, the return rules above will apply.

How to Request a Return or Exchange

Send us your order number, the product you wish to return or exchange, the reason if applicable, and photographs when the product is defective, damaged, or incorrect.

REVIVAL
Cairo, Egypt
Email: hello@revival.com
Telephone: +20 1038996756

Your Legal Rights

Nothing in this policy limits or excludes any mandatory rights available to you under Egyptian consumer-protection law. If any part of this policy conflicts with applicable law, the applicable legal requirement will prevail.